Refund policy

Return and Refund Policy for Shuffle Play Games

At Shuffle Play Games, we want you to be fully satisfied with your purchase. If you’re not, we offer a straightforward return and refund process to make things right. Please review our policy below for full details:

General Return Policy

  • Eligibility: Returns are accepted within 14 days of receiving your order.
  • Shipping: We offer free return shipping for all eligible returns.
  • Restocking Fees: There are no restocking fees for any returned items.
  • Final Sale Items: We do not have final sale items—everything is eligible for returns based on the guidelines below.

Trading Card Games (Singles and Sealed Product)

We understand how important it is to receive the correct cards and products in the condition you expect. Here’s how we handle returns for trading card singles and sealed products:

  • Wrong Item: If you received the wrong card or product, simply return it, and we’ll replace it with the correct item.
  • Grading Issues: If the card you received doesn’t match the listed condition (e.g., listed as Near Mint but arrived as Moderately Played), return it for a replacement or refund.
  • Sealed Product: Sealed products can be returned if they are unopened and the wrong item was shipped.

How to Start a Return

  1. Contact Us: Reach out to us via support@shuffleplaygames.store to initiate a return request.
  2. Provide Details: Include your order number and reason for the return (e.g., wrong item, grading issue, etc.).
  3. Ship the Item: We’ll send you a free return shipping label. Package the item securely to ensure it is returned in the same condition it was received.

Refund Process

  • Refunds will be issued to your original payment method once we’ve received and inspected the returned item.
  • Replacements will be shipped as soon as we confirm the issue with the returned product.

At Shuffle Play Games, we’re committed to delivering the best products and service. If you have any questions about our return and refund policy, feel free to reach out. Your satisfaction is our priority!