Shipping policy
At Shuffle Play Games, we aim to ensure all orders are carefully packaged and delivered securely. Below is an outline of our shipping practices and policies:
Order Processing
- Single Cards and In-Stock Items: Orders are processed within 1–2 business days after payment is received.
- Print-on-Demand and Dropshipped Items: Processing times vary depending on the supplier, typically within 5–7 business days.
Packaging
- Single Cards: Each card is double-sleeved and placed in a top loader to ensure maximum protection. Cards are then secured in a padded mailer or box.
- Sealed Products: Carefully packed with bubble wrap and sturdy boxes to prevent damage.
- Accessories and Playmats: Shipped in protective packaging to maintain quality.
- Print-on-Demand Items: Shipped directly from our partners and packaged with care by them.
Shipping Options
- Standard Shipping: Delivery typically within 5–7 business days after dispatch.
- Expedited Shipping: Faster delivery options are available at checkout.
- Print-on-Demand and Dropshipped Items: Delivery times vary depending on the supplier and will be indicated during checkout.
Shipping Costs
- Shipping costs are calculated at checkout based on your location and the size/weight of your order.
- Please note that we do not offer free shipping on orders, but we do provide free return shipping for eligible returns.
Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us at support@shuffleplaygames.store within 7 days of delivery.
- For print-on-demand or dropshipped items, we’ll work with our partners to resolve the issue, including replacements or refunds as needed.
At Shuffle Play Games, we take pride in delivering your orders safely and on time. If you have questions about your shipment, feel free to reach out to us. Thank you for shopping with us!